The Products app

“How do Lowe’s associates share product information with the customer without having to leave their side? 

Lowe’s associates are expected to help customers locate products, provide product information and address any miscellaneous questions the customer may ask. Prior to creating the Products app, associates would leave the customer in the aisle and search for an available computer for product research. We identified customer abandonment as an area for improvement as the customer and associate should both be able to receive the information they are looking for more efficiently. We conducted interviews, job shadowed and user-tested to ensure we created a product that was easy to use and understand. As a result of our design, associates are able to address customer questions in real-time which allows associates to save time and help more customers. 

Platforms:

Android

Role:

UX Design, UI Design, User Testing

Compare

Lowe's associates are very knowledgeable, but even associates don't know all the differences between products. The "Compare" feature comes in handy if an associate wants to know the specific differences between 2-4 products.

Sort & Refine

Lowe's associates can help customers find the right product in a matter of seconds using the "Sort and Refine" tool.

Weekly Ad

Having access to the Weekly Ad on the Products app, Lowe's associates can help customers locate the sale items that brought them to the store.